FishMe sells fresh fish and seafood sourced from harbours such as Fort Kochi and Vizhinjam, cleaned and packed for home delivery in serviceable areas including Kochi and Trivandrum (availability may vary by day and stock).

Product images, weights, cut types, and descriptions are indicative. Natural variation in fresh seafood is expected; final weight and portion may differ slightly from the listing.

Same-day or scheduled delivery depends on order cut-off times, stock, weather, harbour availability, and logistics capacity. Delivery windows shown at checkout are estimates, not guarantees.

You are responsible for keeping your account credentials secure and for all activity under your account.

You must provide accurate contact details and delivery addresses. Failed deliveries due to incorrect address, unreachable phone, or absence at the door may not qualify for a free re-delivery.

An order is an offer to purchase. FishMe may accept, decline, or partially fulfil an order due to stock, quality checks, delivery constraints, or suspected fraud.

Prices are shown in Indian Rupees (₹) and may include or exclude delivery charges as indicated. Offers (for example free delivery above ₹499 or promotional cashback) are subject to stated eligibility and may change without prior notice.

Payment must be completed through the methods available at checkout (such as UPI or other partners we enable). Orders may be held or cancelled if payment is not confirmed.

Products are packed chilled for transport. Please refrigerate or cook seafood promptly after delivery.

If there is a quality or quantity issue, please raise it at the time of delivery with the delivery person present, or contact us immediately so we can investigate while the order is still verifiable.

Once an order has been successfully delivered and accepted without a reported issue, changes or returns for that delivery are generally not available, given the perishable nature of seafood.

You may request cancellation before the order is packed or dispatched, subject to confirmation by our team. After packing/dispatch, cancellation may not be possible.

Approved refunds for cancelled, undelivered, or validated quality issues are processed to the original payment method as per our payments partner timelines. See also our Cancellation & Returns page.

FishMe is not liable for delays or cancellations caused by events beyond our reasonable control, including severe weather, strikes, harbour closures, or network outages.

Subscription plans renew according to the schedule you select until paused or cancelled through your account or by contacting support.

Promotional codes and cashback offers have validity periods and may exclude certain products, payment methods, or geographies. Misuse may result in order cancellation or account restriction.

You may not misuse the website, attempt unauthorised access, scrape content at scale, interfere with other users, or use FishMe for unlawful purposes.

All FishMe branding, logos, product photography, and site content remain our property or that of our licensors. You may not copy or republish them without written permission.

To the fullest extent permitted by law, FishMe’s liability arising from any order or use of the service is limited to the amount you paid for the affected order.

We are not responsible for indirect, incidental, or consequential losses, including spoilage after successful delivery if products were not stored properly by the customer.